Privacy Policy

Privacy Policy

Solène ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our website (the "Site") and related services (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our Services.

1. Information We Collect

We collect both personal and non-personal data to provide you with the best possible experience when using our Services. The types of personal information we collect may include:

• Personal Details: When you register on our Site, place an order, or sign up for our newsletter, we collect information such as your name, email address, phone number, billing and shipping addresses, and payment information.

• Account Information: If you create an account, we may collect your username, password, and other relevant details to maintain your account.

• Order Details: We collect details of your orders, including products purchased, shipping information, and payment confirmation.

• Automatically Collected Information: We may automatically collect information when you use our Site, such as your IP address, device type, browser type, operating system, and browsing behavior. This information is collected using cookies and similar technologies.

• Third-Party Information: We may receive information from third parties, such as payment processors and analytics providers, to support and improve our Services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Fulfillment: To process your orders, deliver your purchases, and provide customer support.
• Customer Communication: To respond to your inquiries, send order updates, and provide you with promotional materials or offers, if you have consented to receive them.
• Website Improvement: To analyze your use of our Site, enhance user experience, and improve the functionality of our Services.
• Security: To protect the security of your account and prevent fraud or unauthorized access to our Services.
• Marketing: To send you personalized promotions, offers, and advertisements. You can opt-out of marketing emails by unsubscribing through the link provided in the email or by contacting us at info@solene.com.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our Site. Cookies help us remember your preferences, analyze how you use our Site, and tailor our services to you. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site and Services.

4. Disclosure of Your Information

We may share your personal information with third-party service providers for the purposes described in this Privacy Policy. These providers may include:

• Payment Processors: To process your payments securely.
• Shipping Partners: To fulfill and deliver your orders.
• Analytics Providers: To track and analyze how you interact with our Site.
• Marketing Partners: To send you promotional materials, with your consent.

Additionally, we may share your information with law enforcement or regulatory authorities if required by law or to protect our rights, safety, and property.

We do not sell your personal information.

5. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to certain exceptions.
• Opt-out: Opt-out of receiving marketing communications. You can unsubscribe at any time by using the link in our promotional emails or by contacting us directly at info@solene.com.

To exercise any of these rights, please contact us at info@solene.com. We may need to verify your identity before processing your request.

6. Data Security and Retention

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. International Transfers

If you are located outside of [country] and choose to provide us with your personal information, please note that your information may be transferred to and processed in countries outside of your own. We comply with applicable laws when transferring data internationally.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at: info@solene.com